DATES: 26 –28 January 2021
DURATION: 3 days, 24 academic hours
PARTICIPANTS: Civil servants who want to increase their personal and team effectiveness
BRIEF OVERVIEW:
- emotional intelligence (EQ);
- empathy: The Power of empathy and the key to better relationships;
- the importance of the emotional component in communication;
- components of emotional intelligence (EQ);
- emotion management;
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills in the use of various tools and techniques of emotional intelligence. It will help to improve the effectiveness of your team and government body or organization.
COMPETENCIES:
- leadership;
- decision making;
- performance management;
- cooperation and interaction;
- 5 basic competencies
DATES: 15-19 February 2021
DURATION: 5 days, 40 academic hours
PARTICIPANTS: Civil servants and other persons seeking to improve the level of development in these competencies
BRIEF OVERVIEW:
- manager's cooperation;
- decision making in stressful situations of low certainty;
- result orientation and time management;
- motivation of personnel to achieve an overall result;
- cooperation and motivation for work;
- analysis of practical cases.
OUTCOMES: Development of professional competencies and practical skills to improve performance
COMPETENCIES:
- decision making;
- performance management;
- cooperation and interaction;
- 5 basic competencies
DATES: 01 – 05 March 2021
DURATION: 5 days, 40 academic hours
PARTICIPANTS: Civil servants who want to improve their professional competence in the field of anti-corruption expertise
BRIEF OVERVIEW:
- goals, objectives and principles of anti-corruption expertise;
- the organization conducting the corruptibility expert review;
- the technique of carrying out of anticorruption examination of projects of normative legal acts;
- analysis of cases on anti-corruption expertise of NPA projects;
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills in the organization and effective conduct of anti-corruption expertise of NPA projects
COMPETENCIES:
- leadership;
- decision making;
- performance management;
- cooperation and interaction;
- 5 basic competencies
DATES: 16 – 18 March 2021
DURATION: 3 days, 24 academic hours
PARTICIPANTS: Civil servants who want to improve their skills in developing strategic documents
BRIEF OVERVIEW:
- new architecture of the state planning system;
- effective implementation of strategic and program documents;
- the basics of the budget process;
- relationship between budget and strategic planning;
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills in the development of strategic and program documents, the formation of target indicators in strategic documents
COMPETENCIES:
- leadership;
- decision making;
- performance management;
- cooperation and interaction;
- 5 basic competencies
DATES: 10 – 12 March 2021
DURATION: 3 days, 24 academic hours
PARTICIPANTS: Civil servants who want to increase personal and team effectiveness
BRIEF OVERVIEW:
- design thinking and traditional thinking;
- complexity of processes and management of constant changes in the VUCA world;
- design thinking, methods and tools for stimulating innovation; design thinking in government agencies; design thinking in practice, etc.;
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills in the use of design thinking tools for the formation and development of innovative thinking, nurturing a culture of innovation, applying the principles of design thinking in the organization's activities
COMPETENCIES:
- performance management;
- cooperation and interaction;
- efficiency;
- self-development;
- 5 basic competencies
DATES: 22 – 24 February 2021
DURATION: 3 days, 24 academic hours
PARTICIPANTS: Civil servants who want to improve their personal competencies in the field of effective communications
BRIEF OVERVIEW:
- the concept of «Listening state». Reputation of the state and civil servants;
- self-presentation. public speaking technologies;
- convincing performance. The pyramid of Dilts. Report;
- principles of effective communication with the population;
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills of effective communication with the population and public
COMPETENCIES:
- leadership;
- decision making;
- performance management;
- cooperation and interaction;
- 5 basic competencies
DATES: 04 – 06 May 2021
DURATION: 3 days, 24 academic hours
PARTICIPANTS: Civil servants who want to develop effective communication skills with the population and the public
BRIEF OVERVIEW:
- three pillars of public speaking - from skills to mastery;
- Black Swan – the impact of the crisis on reputation;
- Tylenol Rule - a universal formula for responding to a crisis;
- crisis communications as a point of growth; Grassroot, opinion leaders, and the «third force». Working with New Media and Social Media in crisis
OUTCOMES: Development of professional competencies and practical skills of effective communication for crisis management
COMPETENCIES:
- performance management;
- cooperation and interaction;
- efficiency;
- self-development;
- 5 basic competencies
DATES: 11 – 13 May 2021
DURATION: 3 days, 24 academic hours
PARTICIPANTS: Civil servants who want to increase personal and team effectiveness
BRIEF OVERVIEW:
- organizational culture and public service;
- organizational culture in the context of the effectiveness of the activities of a civil servant, government body;
- organizational culture and leadership;
- practical tools for improving organizational culture in an organization;
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills for the formation of an effective organizational culture
COMPETENCIES:
- leadership;
- decision making;
- performance management;
- cooperation and interaction;
- 5 basic competencies
DATES: 24 – 28 May 2021
DURATION: 5 days, 40 academic hours
PARTICIPANTS: Civil servants who want to improve public speaking skills
BRIEF OVERVIEW:
- effective presentation;
- effective presentation and argumentation of the points of view;
- techniques of public speaking;
- basic principles of communication and use of storytelling as a method of persuasive influence;
- techniques for creating, selecting and broadcasting stories correctly;
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills for effective public speaking
COMPETENCIES:
- performance management;
- cooperation and interaction;
- efficiency;
- self-development;
- 5 basic competencies
DATES: 01 – 03 June 2021
DURATION: 3 days, 24 academic hours
PARTICIPANTS: Government officials and others seeking to improve human resource skills
BRIEF OVERVIEW:
- strategic planning vs strategic management;
- formation of the strategy of government agencies, goal setting, target indicators
- new norms of labor legislation
- installation of support systems that enable personnel to professionally fulfill their strategies
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills for the application of strategic management tools in management activities
COMPETENCIES:
- leadership;
- decision making;
- management of activities;
- cooperation and interaction;
- 5 basic competencies
DATES: 08 September 2021
DURATION: 1 day, 8 academic hours
PARTICIPANTS: Civil servants who want to improve their professional competence in the preparation of official documents in the State language
BRIEF OVERVIEW:
- new Latin alphabet;
- spelling rules, spelling rules of the official style;
- reading official texts written in the Latin alphabet;
- writing service notes, including in the Latin alphabet;
- analysis of practical cases
OUTCOMES: Development of professional competencies and practical skills in the preparation of official letters and documents in the state language, including the Latin alphabet
COMPETENCIES:
- performance management;
- cooperation and interaction;
- efficiency;
- self-development;
- 5 basic competencies
CONTACTS
Nurbai DOSSANOV
Senior Teacher
Mob.: 87013534901
e-mail: n.dossanov@apa.kz